Information We Collect

Personal Information You Provide

When you register for our investment education programs or contact us for information, we collect personal details you voluntarily share. This includes your name, email address, phone number, and mailing address. We also gather information about your investment experience level and educational goals to customize our learning materials.

During course enrollment, we may collect payment information, though this is processed securely through third-party payment processors who maintain their own privacy standards. We don't store complete payment details on our systems.

Automatically Collected Information

Our website collects certain technical information automatically when you visit. This includes your IP address, browser type, device information, and how you interact with our educational content. We use cookies and similar technologies to remember your preferences and improve your learning experience.

How We Use Your Information

Your personal information serves specific purposes related to delivering quality investment education. We use contact details to send course materials, updates about program schedules, and educational resources that match your learning interests.

• Delivering educational content and course materials
• Sending program updates and schedule changes
• Responding to your questions and support requests
• Improving our educational programs based on student feedback
• Meeting legal obligations under Belgian education regulations

We don't use your information for aggressive marketing or share it with investment firms looking for potential clients. Our communications focus on educational value and program information you've specifically requested.

Data Sharing and Third Parties

Silandro Qevolira doesn't sell personal information to anyone. We work with select service providers who help us deliver educational content, but they're bound by strict confidentiality agreements and can only use your data for specified purposes.

These trusted partners include our learning management system provider, email service platform, and payment processor. Each maintains high security standards and processes data only as needed to support your educational experience.

We might share information if required by Belgian law or to protect our legitimate business interests, but only to the extent necessary and with appropriate legal safeguards.

Your Rights Under Belgian and EU Law

As a Belgium-based educational service, we comply with GDPR requirements that give you significant control over your personal information. You have the right to know exactly what data we hold about you and how we're using it.

Access and Correction

You can request a complete copy of your personal information at any time. If any details are incorrect or outdated, we'll update them promptly. This ensures our educational communications reach you properly and course materials match your current learning needs.

Data Portability and Deletion

You can request your data in a portable format if you want to transfer it elsewhere. You also have the right to request deletion of your personal information, though we may need to retain certain records for legitimate educational and legal purposes.

To exercise these rights, contact our privacy team directly. We'll respond within 30 days and walk you through the process step by step.

Data Security and Protection

We take protecting student information seriously because trust is fundamental to effective education. Our systems use industry-standard encryption for data transmission and storage. Access to personal information is limited to staff members who need it for educational delivery.

Our servers are located in secure facilities with backup systems and regular security updates. We conduct periodic security assessments and train our team on privacy best practices. While no system is completely risk-free, we've implemented comprehensive safeguards.

In the unlikely event of a data breach affecting your information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address the situation.

Data Retention Periods

We keep your personal information only as long as necessary for educational purposes and legal requirements. Active student records are maintained throughout your program enrollment and for two years afterward to provide transcripts and answer questions about completed courses.

Marketing communications and general inquiries are retained for three years unless you request earlier deletion. Financial records related to course payments are kept for seven years to meet Belgian tax and business regulations.

After retention periods expire, we securely delete personal information from our active systems, though some data may remain in backup systems for additional time before complete removal.

International Data Transfers

While Silandro Qevolira operates from Belgium, some of our educational technology providers are located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions.

These transfers are limited to what's necessary for delivering educational services and are governed by strict data protection agreements that maintain the same privacy standards you expect within the EU.

Cookies and Website Technology

Our website uses cookies to remember your preferences and improve your browsing experience. Essential cookies enable basic functionality like secure login areas and course navigation. We also use analytics cookies to understand how students interact with our educational content.

You can control cookie settings through your browser, though disabling certain cookies might affect website functionality. We don't use cookies for invasive tracking or behavioral advertising.

Changes to This Privacy Policy

We review this privacy policy regularly to ensure it accurately reflects our practices and meets evolving legal requirements. When we make significant changes, we'll notify current students and update the effective date.

Minor clarifications or administrative updates may be made without individual notification, but the current version will always be available on our website. We encourage you to review this policy periodically, especially before sharing additional personal information.